Living beauty

Reading Roger Scruton’s essay in The Times made me think. I like that. The title of the article is ‘What has art got to do with beauty?’ - in a time of Turner prizes - a very interesting question I am sure you will agree.

The article raises many interesting points and rather than dilute, I shall only address one of them at this time.

This search for aesthetic order is not just a luxury; it is essential to life in society. It is one way in which we send out signals of humility, and show that we are not just animals foraging for our needs but civilised beings who wish to live at peace with our neighbours. That is why we adopt dress codes; it is why we are guided by taste in our language, in our gestures and in our ways of looking at other people and inviting them into our lives.

Mr Scruton himself brings modern architecture and ’starchitects’ to attention.

‘Form follows function’ is often heard during design related conversations and I don’t think the function of form is examined regularly enough.

Returning, for a second, to Scruton’s point about architecture:

But the controversy over modern architecture remains real and important: for it reflects the need of ordinary people that appearances be respected, so that the place where they find themselves can also be shared as a home.

This need for beauty in our lives extends to the websites we use, the products we buy and the software we interact with. Apple brings us great attention to form and certainly presents products which ‘can be shared as a home’ and, while I don’t necessarily agree that every Apple product is infinitely usable, the particular attention to the aesthetic does ensure that Apple products are ‘welcomed into our lives’.

How on earth can we invite beauty into design and not get caught up in endless subjective debates?

Beauty
–noun, plural -ties.
the quality present in a thing or person that gives intense pleasure or deep satisfaction to the mind, whether arising from sensory manifestations (as shape, color, sound, etc.), a meaningful design or pattern, or something else (as a personality in which high spiritual qualities are manifest).

I am going to assume that we all endeavour to come up with a good solution to every design problem and imagine we ask ourselves something like:

  • Does my solution fulfil its function?
  • Does my solution represent and excellent execution of my skills? (be they, software design, graphic design, interaction design, etc)

Perhaps all we need to add is:

  • Does this solution give intense pleasure and deep satisfaction to its intended audience?

By adding that final question, it seems to me, we will indeed be giving the world exactly what it craves, beauty.

Posted in design, technology | 1 Comment

First 10 Papercuts are healed!

OK, so my headline isn’t strictly true but it is cheering on a Monday morning :-)

Thank you to everyone for their efforts. David Siegel has the full details on his blog.

In addition to the people David mentions - who have put in a sterling effort -  I would also like to thank all the UX people who are building up the courage to get publicly involved but who were happy to contribute directly. Thank you!

I am keen to hear how people think it is going - what should or could we be doing more or less of?

Posted in Community, Ubuntu, usability | Tagged | Leave a comment

What is a browser?

The lovely people at Google took to the streets with a video camera and asked passers-by three questions:

  1. What is a browser?
  2. What is the difference between a search engine and a browser?
  3. Which browser do you use?

Less than 8% of people interviewed on that day knew what a browser was.

Less than 8% of people interviewed on that day knew what a browser was. Are you surprised?

I wasn’t.

These are the people that we are fixing paper cuts for. These are the people we lovingly craft software, websites, phones, little apps, big apps, games, toys and tools for.

These are our users. These are the people who want to use what we make. These are the people we want to use the things we make.

Watch the video.

Interesting, isn’t it?

Posted in design, inclusive design, terminology | Leave a comment

Do design? Do open source?

One evening a few months ago, Leisa and I had dinner and were chatting - as one does - about work and the challenges of design in the open source community.

One outcome of the evening was Leisa going home and registering http://www.designintheopen.org/.

It sat for a while.

Then, last week, as we were chatting about my last blog post Leisa set up the ning thing, I cut and pasted my blog post in, few bits and pieces here and there and a site is born!

The purpose of this site is to create a space where we [designers in the open source community] can come together to share our experiences, to ask each other questions, to compare notes and to promote the projects we’re working on and help get some extra eyes on our work – and to act as a support network.

Come and join us and help us make it useful.

Posted in Brand, Community, design | Tagged | Leave a comment

Zip, archive, package or compress? Help!

As part of the 100 paper cuts project that we are running for the next Ubuntu release we are focussing on small usability problems that, if fixed, will make the Ubuntu desktop experience feel smoother, safer, better.

The developers are helping us fix them but we could do with usability and design input to help suggest the fixes.

Here is an example:

A new user thinks “I need to create a zip file”, and doesn’t know how to do it. If you don’t know that a zip file is an “archive”, which many new users do not, then it’s very difficult to tell how to create one. “Create archive” on the
Nautilus context menu, “Archive Manager” in the Applications menu, etc, are all meaningless. (This happened to me today when someone I know rang me for technical support to ask how to create a zip file, and when I explained how, he
said “what’s an archive?”)

Full details here.

So, usability experts, can you please help me?

To ‘zip’ or ‘archive’ is to ‘compress and package’*, no? Anyone got any data on what people are actually trying to do when they start looking for ‘zip’?

If we make it ‘Compress’ and then rather than ‘Open with Archive Manager’ just provide the option to ‘Expand’ how confident can we be? Is there a quick way we can do a little test?

I have mocked up a screen, can you please show it to one (or more if you have time) person who uses a computer and isn’t a developer and see what they make of the options on the menu? Simply ask them to tell you what each item on the menu does.

Thank you!

Oh, and if you don’t fancy this bug, there are plenty of others.

*For the moment, let’s set to one side the fact that package is a special word in Linux.

Posted in Ubuntu, terminology, usability | Tagged , | 23 Comments

My new job

I have the most exciting job in design right now!

What’s my job?

I lead a team of designers who follow user-centred design methodologies to help inform the design of Ubuntu; we lend our skills to a huge range of Open Source applications. It is our job to add our skills, knowledge of user behaviour and user data we gather to the ‘re-use and improve’ ethos of Free and Open Source Software. Of course, there is a great deal of work that we have to do for Canonical - the website, for example, needs some design love quite promptly - but a major focus of our work is to make ourselves available to the community and their projects.

Who are Canonical and what is this Ubuntu?
For those of you who don’t know, Canonical is the corporate sponsor of the Open Source project Ubuntu. Ubuntu is a Linux distribution. An operating system. An alternative to Windows and Mac OS. An operating system is the thing that translates what you want to do into language the hardware, your computer, can understand. Ubuntu set out to be a Linux distribution for ‘human beings’ and has achieved a massive following and user base thanks to the fact that it works, it’s easy to use and it’s free.

Why have a design team?
The Open Source community is enormous and has produced a vast array of software which is free for all of us to use. For a variety of reasons - some of which I will try and address in various blog posts and conversations - there are more developers than designers in that community. Most of the applications run really well and have a huge amount of functionality. Some of them have great user interfaces. The skills required to produce great code are not the same as those required to produce usable and engaging interfaces, and this is where we come in.

What makes it exciting?
We get to help Ubuntu make the next step! With combined technology and design efforts Ubuntu can be truly awesome. And, by the way, it’s free!

Posted in Ubuntu | Tagged | 5 Comments

Moderating in a virtual world

I was lucky enough to be invited to moderate a Drupal 7 Online Summit last Sunday evening.

Background: I have never used Drupal. I know approximately what it is. I have experience of IRC meetings and moderating offline discussions with members of the Open Source community. I have run many offline workshops with different audiences.

Preparation: This Virtual Summit was planned for 2 hours and was conducted in a Public Skype chat. We created a Google doc listing the objectives and linked to some relevant documents; people attending inserted their own details, I added some some times to the agenda and created an Outputs section.

The focus of the Summit was to make some major decisions.

We decided that I should write in caps so that, as moderator, my comments would stand out against other people’s.

How did it go? I was prepared for it to go a lot worse, it was a challenge and I enjoyed it.

Here are some things I learnt:

1. Those things you do in an offline workshop you do for a reason. Don’t skip steps or shorten them because it is online.

In a physical room I use intros as my opportunity to make a quick assessment of the participants. Many different characters appear in every discussion; they are much harder to identify and therefore encourage or manage in a text only interface. I should have taken a little more time over the introductions.

2. Get help

I missed being able to quickly write something on a post-it, stick it on a wall and then use those notes to summarise. Scrolling back is not an option. Cut and paste? Yeah - that works to a point but, what would’ve been nice is to be able to highlight and ‘pin’ comments. Something that meant I could create my notes without moving focus from the chat window. We use Gobby quite a lot, perhaps that would’ve been helpful? In the absence of magic non-existent functionality - someone in the same room as you that you can talk to while you continue to read might be a solution.

I thought the attendees to the summit were very well behaved. Occasionally, I really really wanted to mute them to give me a chance to summarise. I wanted to be faster and more nimble. The discussion would stop but my window of opportunity was small - it would’ve been good to point people to a virtual wall of post-its so they could see what they had said - as it was, I simply couldn’t gather information for the ‘this is what I heard’ summary fast enough.

3. Sometimes violent agreement and violent disagreement can be almost indistinguishable from each other.

Would the attendees like to add anything? How was it for you?

Posted in Community | Tagged , | 4 Comments

Users Rule

Over the years I have toyed with the idea of writing a book aimed at consumers. I would love to redefine what it means that something works and I would love to get to a stage where people can walk into a shop and return something simply because the people who designed it weren’t thinking hard enough.

“Hello, I’d like to return this radio.”

“I’m sorry to hear that madam, what seems to be the problem?”

“Whenever I want to programme a radio station I have to get the instructions out.”

“Dear oh dear, some manufacturers still don’t make use of the most basic psychology. Would you like to try this one, as you can see, it looks beautiful, it has a wipe clean surface so it is great for the kitchen and it relies much more on recognition rather than recall so it is much easier to use.”

(Maybe the recognition vs recall bit is a bit too fanciful.)

The furthest I have ever got is to come up with a bit of a mantra I like to share with people who I am teaching to use a computer for the first time.

Until I come up with a more catchy title, let’s call it Users Rule:

  1. The only way I can actually break my computer is if I pick it up and drop it or hit it with something very heavy.
  2. My computer is here to help me.
  3. My computer is my playground. It helps me do more things better.
  4. My computer should never get in my way.
  5. My computer does not have the right to make me feel stupid. Ever.
  6. I should never be afraid to try.
  7. If my computer speaks to me in a way that I do not understand it is being rude.
  8. As long as I know what I want to do I should be able to work out how to do it on my computer.

Is it OK to have mantras with only 8 points on them? Any more I should add? Is number 8 a summary of some of the others?

Posted in usability | Tagged | 3 Comments

Mother and Ubuntu

I have a new job at Canonical.

Before I started, rather than inflicting a new way to interact with a computer on my own life I thought I should test Ubuntu out on my mother. In her own words: “I can be your lab rat” - very nice of her I am sure you will agree. Thank you mother!

Now, all my memories of ever building or re-building any machine are always connected to a very late night, the odd trip to a friend’s to download something I forgot to get before I started… general, unwanted, pain. I was extremely reluctant to start and procrastinated enormously.

Torn between a reluctance to inflict pain on myself and a desire to accept a job fully informed, I finally capitulated.

Let’s not dwell on the instructions for creating an Ubuntu Live CD. I did get it wrong the first time but not the second.

The Live CD idea is extremely useful. I got to have a proper play and it made me more confident about the install process. After all, if the Live CD works well, why wouldn’t the install? I started my little project at 9.30 pm (ish).

Now, those of you in regular contact with me will, of course, appreciate how important my mother’s computer is to her. She was referred to as ‘Techno mum’ while I was still at University (that is nearly 15 years ago. 15!) and her delight in engaging with uses for her computer has remained. I emphasise the uses bit as she never ever installs anything. Ever. If I am away she has no qualms about phoning my friend Andrew and making him come round.

I digress.

My point is that her first response whenever I attempt to ‘make her computer better’ is “will my emails be ok?” or “what about my letters?” and, as a dutiful daughter I do not like upsetting my mother.

I checked the backup was OK. Googled her printer to make sure there were drivers. I started.

The process really was very simple. I followed the on-screen instructions making notes of a few slightly less than delightful moments in the experience and, by 11pm mother was sitting in front of her PC which now runs Ubuntu.

She checked that the Internet was still there - Firefox was quickly identified. She started a letter to her friend Michelle (she writes her a letter every day!?) and - I loved this bit - the printer already worked (I had, of course, forgotten to check).

Then “where is Freecell?”

My heart stopped! What will she do when she can’t sleep? How will she compete with her friends in the ‘have you solved Freecell number xxxx’ game? I am a terrible daughter.

Fear not for my immortal soul my friends, freecell was already there. Phew!

Mother has now been running Ubuntu for a few weeks:

  • She has managed to move the top panel to the bottom of the screen - “It is more like what I had”
  • The printer seems to want to print everything in red (I really must look at that. It’s an HP 1410, anyone?)

Most importantly - the quote from Day 2: “This is bloody brilliant. Much faster than that other s**t!”

One happy mother. Check.

Posted in Ubuntu, mother | Tagged | 10 Comments

Brrr

I was in an M&S food shop the other day and there - more than any other shop I go into - it’s freezing!

At the risk of sounding like my late father: “We are not here to keep the whole of London cold”

Ok, I paraphrased, he would have said heat and it wouldn’t have been London but my point remains. I cannot believe that the best way to keep the food fresh is to make the store uncomfortably cold. I know those open fridges can’t help but make the air around them cool but there must be a solution which is more efficient? I wonder what their electricity bills are like?

Those horrible rubber curtain things might be unsightly but perhaps they are effective?

Meh! What do I know about refrigerated retail anyway?

I just hate having to put more clothes on when I go indoors. Seems to defeat the purpose of shelter.

Posted in Uncategorized | Leave a comment
Close
E-mail It