Tag Archives: customerexperience

Undermining the brand

I was doing a little bit of user testing on a website for a very large multi-national quite a few weeks ago, just to inform a pitch, and one of the headlines for my findings was that the current site undermines the brand. More recently I was watching someone else present those findings to a board [...]
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Nice Brand, nice experience

The Voice of BBC Long Melford sent me a link to the Howies site. Check it out. It is one of those brands that is all connected up and is lovely and fluffy and you sort of want to buy from them even if you aren’t into ’sk8r’ gear. Like Innocent smoothies with their ‘Banana phone’ [...]
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Tree hugging Standard Life

The Voice of BBC Long Melford has had some post. A letter from Standard Life telling him that his shares are doing well. Very nice. They go on to tell him that they would like to communicate by email. Under the heading ” A responsible approach to business” they ask for an email address so they [...]
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Robot power

So here is quite an interesting article about the use of robots to replace humans in the workplace. “Just give it electricity, and a robot can work for long hours, even doing repetitive work, and you don’t have to worry about labor laws,” Sudo said. I can see the appeal from the business perspective but my first [...]
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